Complaints Handler

Role Overview & Responsibilities

Fully remote.

How many times have you heard this yet when finding out more information it’s not?

Well, I can happily say that this position is FULLY remote.

And it’s a good thing really. Working in complaints can be tough sometimes. So you can just take yourself away for 5 minutes to re-set, all from the comfort of your own home.

Working for an insurer who specialise in home insurance you’ll work in a small team. They’re amazing at making you feel connected to the business even though you’re all at home. Which is really an art.

They outsource their sales, service and claims. And in doing so, by the time a complaint gets to you, it’s already been tried to be resolved. Normally unsuccessfully, escalated and passed over. Which is where you’ll come in.

Understand the situation and resolve it.

Your background within the insurance or financial services industry will help with all the FCA regulatory bits!

This is a 6-month FTC so any experience across claims would be preferable as you’ll be up and running fairly quickly.

So, what do you do next?

Send us whatever CV you have, find me on LinkedIn (Anna Smith) or give me a call on zero seven eight two five five five zero five zero nine.

Everyone will get a response within 7 days.

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 6 months

Salary: £25,000.00-£27,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote

Reference ID: #67