IT Support Technician

Role Overview & Responsibilities

About the job

Alten, an engineering and technology consultancy, provides support for its clients in the fields of innovation, R&D and IT systems in over 30 countries. Made up 46 000 engineers, Alten provides engineering support in Aerospace, Ground Transportation, Defence, Energy, IT, Life Science & Financial Services.

Due to ongoing expansion, Alten Ltd is looking for a IT Technician to join our team in London. This is a fantastic chance to join a fast-growing company with solid core values of; Excellence, Accountability, Integrity and Service.

Your new role:

The purpose of the opportunity we have is to support the Service Desk activity and participate in the deployment of the Alten IT strategy in the UK. Your daily duties will be organized as follow :

• Communicating with users to find and fix problems ;
• Creating documentation, guides and processes ;
• Servicing and fixing IT equipment, including printers, projectors and networks ;
• Setting up new equipment and upgrading existing systems ;
• Setting up new users accounts and profiles and deal with password issues ;
• Managing IT assets and mobile fleet.

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Holidays
• Monday to Friday

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

• Diploma of Higher Education (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person