Customer Service Advisor

Role Overview & Responsibilities

Are you looking for a role that can really make a difference?

Join a team that can impact people's lives daily whilst working in a dynamic, fast-paced environment.

Long-term/ongoing temporary contracts leading to permanent opportunities.

• Start date: 3rd July 2023
• £12.65 per hour
• Monday to Friday, 10am - 6pm (After training period)
• 12 month temp – perm contract
• Location: Thanet Grange, Southend-on-Sea
• 35 hours per week
• First 7 weeks of training are provided on-site, Monday – Friday, 8am – 4pm (Compulsory attendance)
• Minimum of 6 days per fortnight in the office after training has been signed off
• 33 days of holiday each year

Benefits:

• Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
• Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

Whatever your background, if you are customer focused and self-motivated this could be an excellent opportunity for you to join a major high street bank in their Fraud Centre of Excellence, where you will be taking inbound calls from customers who have queries or questions in relation to their account.

With a first-class training program, all you will need are first-class customer service skills, being comfortable with different computer systems, and enjoying a fast-paced environment, all whilst working as part of a great team.

Interested? Here are the next steps after your application:

• You will receive a short assessment with multiple choice options
• If successful you will be sent a link to submit a video interview containing 3 questions, each with a 3-minute time limit
• If successful you will be invited to a telephone screening call with a recruiter from AMS
• Offer decision

Ref: NWG01039

Job Types: Full-time, Temp to perm
Contract length: 12 months

Salary: £12.65 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Westcliff-on-Sea: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 03/07/2023