Customer Service

Role Overview & Responsibilities

Are you an individual who loves to provide customers with a fantastic level of service?

Here at ARE Events we are looking for a customer service advisor based here in Leeds to join our customer service team.

Location – office based in Leeds.

What does it involve?

• Taking calls and handling emails and web chat from the public.
• Dealing with customer emails
• Using our in house reservations systems to create and manage bookings
• This role will involve a high level of customer service and you must have the ability to meet targets
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management.
• Keeps sensitive information and financial records private and confidential
• Works with management to maintain best practices for efficient communication with customers.
• Address costumer questions about new products, services, promotions on sales
• Willing to learn from management to properly apply company policy to customer solutions.

About you:

• No previous contact centre experience required BUT you must be able to demonstrate an understanding of great customer service.
• You will be outgoing, looking for a challenging and fast paced role.
• Custom focused as well as having great persuasion skills and willing to pitch when required.
• Strong verbal communication skills.

In return we offer a host of benefits including a pension scheme, events training with free entry for all events and career progression.

Customer Service Skills and Qualifications:

Good Communication Skills, Customer Service Support Experience, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette

Job Type: Permanent

Salary: Up to £24,000 per year

Job Type: Permanent

Salary: £19,786.00-£24,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips

Ability to commute/relocate:

• Leeds: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person

Reference ID: KOTCUSTOMERSERVICE
Expected start date: 01/05/2023