AV Technician

Role Overview & Responsibilities

AV Technician/Engineer - Canary Wharf - £33,000 to £37,000

The Onsite AV Technician is a dedicated resource provided to customers to provide service support at a single site. The technician will be in seat at the customer premises to support the installed AV systems and system users at the site.

The role also includes break/fix support for functional AV issues as well well as daily room functionality checks.

The technician will have an excellent working knowledge of audio-visual equipment including display equipment, control systems and complex audio systems plus relevant communications protocols.

Responsibilities

• Fault finding & rectifying AV systems at the client site.
• Providing onsite technical and user support for system users to facilitate adoption of the new systems.
• Completing daily checks of rooms and spaces for system functionality checks. Raising, investigating and updating service tickets within the Web Portal.
• Providing updates to client contacts for any active or resolved tickets.
• Liaising with the service desk for any additional hardware support (e.g, RMAs, vendor support etc.)
• Reporting any escalated matters to the Technical Service Lead in a timely manner. Producing Technical Knowledge Base articles for troubleshooting based on issues raised during the support period.

Experience

• Experience of installing, commissioning and servicing commercial audio-visual systems including projection, flat panel, control systems, power amplifiers, DSP’s, audio / video matrix systems, digital and analogue signal transmission formats.
• Experience with Crestron NVX systems

Job Types: Full-time, Permanent

Salary: £32,000.00-£37,000.00 per year

Benefits:

• Company events
• Company pension
• Referral programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Canary Wharf, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person