Technical Services Field Engineer

Role Overview & Responsibilities

Principle Job responsibilities

• Field based customer facing engineer responsible for installation, configuration and maintenance of various Technical Services customer accounts including but not limited to Costco, IBM, Lenovo, Waterstones

• Carrying out all onsite duties associated with the above accounts.

• Carrying out other duties as directed by the Operations Manager.

Responsibility and Authority – Full Training will be Provided

• Attending customer sites to install and maintain a variety of IT systems, including but not limited to EPOS systems, PC’s, CCTV, Digital Signage Audio Visual systems.

• Install, terminate, test and maintain cable infrastructure systems (Cat5e & Cat6) fibre termination knowledge is an advantage but not essential.

• Repairing physical faults on PC’s and lap-tops.

• Ensuring all customer deliverables are carried out and recorded as required.

• Ensuring all AVC One HSE procedures and documentation is adhered to and completed as required..

• Ensuring that all responsibilities are met in accordance with Company policies and procedures.

• Understanding the need for confidentiality when dealing with both internal and external information.

• To complete and keep updated the standard minimum AVC One competences requirement which are manual handling, working at height, asbestos awareness and any other required training.

Skills / Experience - Requirements

• Excellent communication skills (both written and oral).

• Good PC skills with knowledge of Microsoft packages.

• Must be able to work to very high standards and liaise with clients and managers daily.

• Ability to work on your own to fault find and resolve onsite issues, but also able to work as part of a team.

• Ability to build and develop relationships and communicate with internal and external customers of all levels.

• Good time management skills, flexible and able to work varied hours if required.

• Previous customer services experience, preferably in an IT service delivery environment would be an advantage in this role.

• Current valid driving license essential (access to a company vehicle will be provided)

Job Types: Full-time, Permanent

Salary: £21,000.00-£25,000.00 per year

Benefits:

• Company car
• Free or subsidised travel
• Life insurance
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime

Work Location: On the road

Reference ID: TECFE01