Travel Consultant

Role Overview & Responsibilities

About us

We are professional, customer-centric, fun and our goal is to Baldwins Travel is a multi-award winning family business; the proud winners of ‘Travel Agent of the Year for London and the South East for 13 years in a row. Baldwins Travel provides holidaymakers and corporate travellers with an amazing customer experience, every time. Baldwins Travel has gotten to know their customers by travelling with them from first big adventure to honeymoon, from ski-break to family holidays and from a city break to cruise, and got to know them so well that every need is understood, and customers trust Baldwins with their plans..

We are looking for a Travel Consultant to join our team. The successful candidate will be responsible for providing customers with advice and assistance on travel arrangements, including bespoke itineries around the world, package holidays, city breaks. flights, car rentals, and other related services. The ideal candidate should have excellent customer service skills, have a passion for travel, be able to work independently and have a good geographical awareness. The Travel Consultant must also be able to effectively manage multiple tasks and prioritize customer requests in a timely manner.

Responsibilities:

• Advise customers on travel arrangements, such as visas, accommodation, and transportation.
• Provide information on destinations, tourist attractions, and cultural activities.
• Book flights, hotels, and other travel services for customers.
• Develop travel itineraries that meet customer needs and budgets.
• Keep up to date with changes in travel regulations and industry trends.
• Handle customer complaints and queries in a professional manner.
• Hit personal monthly sales target.

Job Type: Part-time
Part-time hours: 22.5 per week

Pay: £18,000.00-£21,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person