Bartender/Front of House

Role Overview & Responsibilities

To deliver friendly, professional, efficient customer service and to create a warm and welcoming atmosphere for all guests, with the principle aim of retaining and attracting new customers.

Personal Specification

Customer Focus

• Be friendly, professional, smiley, sociable and welcoming to our customers, to create a great atmosphere.
• Remain calm, patient and polite, if receiving customer feedback.
• Be helpful and go out of your way to help our customers

Drive

• Be Confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal Integrity

• Be Honest and Reliable
• Be trustworthy and respectful
• Be immaculately dressed
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team Work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that guests are receiving the highest standards
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Main Responsibilities:

• Deliver Excellent Customer Service, at all times
• Serve and present food and beverages, quickly and efficiently, meeting our brand operation standards
• Assist in keeping the bar, front-of-house, back-of-house and toilets clean and tidy at all times
• Keep up to date with current functions, promotions and new products
• Make customers aware of offers and our great range of drinks
• Speak to customers to ensure that they are satisfied with their meal/beverages
• Maintain personal knowledge by completing internal and external training as offered
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team

Reports to

Team Leader

Manager

General Manager

Managing Director

Requirements:

You Must:

• Have proof of right to work in the UK
• Be able to converse in English
• Have a fixed place of residence and live within a reasonable travelling distance of the site

Job Type: Part-time/ Full time

Expected start date: ASAP

Job Types: Part-time, Permanent

Salary: £7-£10 per hour

Job Types: Full-time, Part-time, Permanent
Part-time hours: 12-40 per week

Salary: £7.00-£10.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Flexitime

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Flexitime
• Night shift

Supplemental pay types:

• Tips

Experience:

• Hospitality: 1 year (preferred)
• customer Service: 1 year (preferred)
• Bartending: 1 year (preferred)

Work Location: In person

Reference ID: bartender572