Reception Supervisor

Role Overview & Responsibilities

Job description

We currently have an exciting opportunity to join the team as a Reception Supervisor at the Telegraph Hotel, Coventry.

Who are we:

An iconic building at the very heart of the city centre, the hotel evokes the famed mid-century 1950s architecture of Coventry and will be a reflection of its former life as a thriving newspaper and printer works. It will feature 88 air-conditioned bedrooms, several of which will be duplex penthouse suites, as well as a stylish restaurant in a glazed courtyard, meeting, event and conference space, alongside a rooftop bar overlooking Belgrade Square.

The ideal candidate:

The ideal candidate would possess outstanding communication skills.

- Previous reception experience preferred

Direct experience with hotel businesses is not required however, though some knowledge of the industry would be beneficial, as would experience of working in a customer experience focused role. The ideal candidate would be both resourceful, efficient, and with an outstanding eye for detail.

Duties will include:

· Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.

· Deals with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.

· Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.

· Professionally and competently operates the telephone system in line with both operating and Company Standards.

· To ensure a professional appearance and manner to all visitors, resulting in positive PR both internally and externally,

- Assisting the Front Office Manager with the day to day management of the front office operation

- Supporting finical procedures and revenue capture

- Driving additional revenue through product upselling

Benefits:

At Bespoke Hotels, our people are our biggest asset. We focus on their engagement and individual development, working with their natural strengths and supporting their education from a commercial perspective. Pathways are created so our people know the direction their careers will head. Great hospitality can only be delivered by a happy engaged team, so this is at the heart of our culture.

As such, we are able to offer a competitive salary, ample scope for further training and personal development, as well as discounted hotel stays for you, your family and friends.

More about us:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Job Types: Full-time, Permanent

Salary: £23,750.00 per year

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Coventry: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel Reception: 1 year (required)

Work Location: In person