Customer Service Representative

Role Overview & Responsibilities

BioTalent are partnering with an innovative, temperature-controlled, logistical solutions company to find an ambitious Customer Service Representative to join their dynamic and growing Customer Services team.

This is an exciting opportunity with a company who are about to embark on exciting growth due to a growing sales pipeline giving you the opportunity to work with a growing network of life-science customers and clients.

This role will offer you

• A role within a company within a dynamic and rapidly growing Customer Services department
• Hands on training working with the supply chain and inventory departments to fast-track your training and development
• An excellent team environment where you can thrive and learn from highly experienced professionals
• To be the voice of their business, helping customers with their queries and you will be responsible for shaping our customers experience with them
• Exposure to senior upper management working closely with sales and cross-functionally to ensure client needs are fulfilled effectively

You will be responsible for

• Managing and building strong relationships with key customers and clients via phone and email communication
• Administrating surrveys to ensure customers are satisfied with the services and products
• Working closely with the sales team - Sharing leads and further sales opportunities to help expand business with key clients
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Managing and processing sales orders and invoicing
• Working closely with Sales and Customer Account Manager’s (CAM) to ensure best customer service

You will bring the following

• Experience working within customer service
• Experience with supply chain is preferred
• High school diploma or equivalent
• Strong work ethic

Job Type: Full-time

Salary: £26,000.00-£30,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Feltham, TW13 7HF: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)
• Supply chain: 1 year (preferred)

Work Location: In person