Service Advisor

Arnold Clark Irvine is looking for a Service Advisor.

Your role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop and bodyshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.

Your profile

Essential skills:

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment.
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
• Ability to prioritise your workload.
• Ability and willingness to work with defined processes and guidelines.
• Good core administration skills to accurately capture customer details to the required standards.
• A full UK driving licence.

Nice to have (but not essential):

• Experience of upselling products or services is desirable.

Rewards

• Starting from 33 days annual leave
• Flexible hours
• Toolbox cover
• Training provided to become an EV Accredited Technician
• Generous employee discounts
• Opportunities to review salary twice per year
• Private health care and sick pay cover
• Maternity and paternity packages