Sales & Marketing Assistant

Role Overview & Responsibilities

Sales & Marketing Assistant

To provide support to the Sales and Marketing Teams including general administration and excellent customer service.

Key Responsibility Areas will include:

Sales Support & Administration

· Complete line forms for new and existing business opportunities

· Maintain and support the ongoing development and effective use of sales information systems and stockist lists

· Provide telemarketing support to promote products to retailers

· Provide after sales support to existing retail customers by phone/ email, providing point of sale materials and recording feedback

· Coordinate tasting events and sample requests using internal or external resources

· Provide general administrative support with sales activities as required

Customer Service, Complaints & Enquiries

· Respond to complaints, compliments and customer queries, ensuring a prompt and efficient reply to emails, post or telephone calls using agreed templates and processes

· Provide reception and comprehensive checking-in services, welcoming visitors to site

Marketing Support & Administration

· Assist with marketing and promotional activities such as social media, mail outs, PR, photography, campaign co-ordinating and monitoring

· Produce marketing reports as directed

· Support the planning and delivery of all trade shows and exhibitions, providing logistical, travel and project support and attending as necessary. This may include occasional overnight stays.

· Co-ordinate sample requests for PR purposes.

General Administration

· Assist with general office tasks as required

· Co-ordinate travel plans as necessary.

Job Types: Full-time, Permanent

Salary: £21,000.00-£22,500.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Profit sharing
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Norwich: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 15/02/2023