Customer Services Assistant

Four Seasons Health Care Group are one of the largest providers of Healthcare in the UK. We are looking for a Customer Service Assistant to join our Residential Home, The Lawns in Oadby.

With a collaborative culture in our Homes, a dedicated, internal Learning & Development Team and a structured Development Pathway, Four Seasons Healthcare Group is the ideal place for you to progress.

If you have a passion for enhancing the quality of life then working in our residential home will be the right role for you. As one of the largest healthcare providers in the UK it’s important to us to couple great care with meaningful and enjoyable experiences.

We offer you a great range of benefits, which include:

• Competitive salary
• Generous holiday entitlement
• Refer a Friend scheme of £500 (unlimited referrals)
• Access to excellent training
• Career development opportunities
• Discounts and benefits suited to your lifestyle
• Free onsite parking
• Free uniform
• NEST work place pension contributions
• Long service awards

We are confident that you’ll love working with us, and if you do we will reward you with £500 for every friend that you recommend us to!

As a Customer Service Assistant you will be:

• Providing a welcoming and friendly environment as the primary contact point for visitors and telephone enquirers.
• Providing Marketing support to the Home Manager – Organising a networking & community outreach programme in order to generate leads & visits
• Holding weekly meetings with the Home Manager to review & agree on the forthcoming planned marketing
• Co-ordinating with colleagues in the home to ensure that they are prepared for the arrival of new residents
• Showing prospective customers around the Home and promoting the Home and FSHC
• Meeting & greeting new residents and their loved ones upon arrival to ensure a smooth transition
• Supporting the Activities Co-ordinator in managing Home displays & events
• Carrying out checks on vacant rooms ensuring they meet our high standards
• Maintaining communication at all levels & encouraging team work
• Escalating complaints & issues of concern to the Management team

To succeed you will be:

• A positive individual and adopt a person centred approach
• A team player who engages well with others
• A strong communicator and influencer
• Passionate about offering a superior service and want to make a difference
• A leader and be willing to take ownership for the delivery of quality care
• A glass half full person, with a sense of humour and a positive outlook