IT Service Desk Engineer

Role Overview & Responsibilities

Purpose:

Operation and staffing of the BAS IT Service Desk. Providing first and second line response and support for all calls and requests from users of the BAS IT service. This will include supporting BAS headquarters in Cambridge, remotely to staff based on Antarctic Research Stations and BAS Research Ships.

Duties:

• Logging, completing and tracking support/maintenance requests to IT raised through the Service Desk system.
• Escalating and tracking higher level support calls to others in the IT Team.
• Diagnosis of problems over the phone, via email or face-to-face,
• Installing and upgrading user endpoints including Windows, Linux and Apple operating systems.
• Maintaining shared network printing facilities.
• Updating the Service Desk procedures, IT support documentation and user instructions.
• Follow accurately all current procedures.
• Monitoring IT systems and notifying the relevant teams when irregularities occur.
• Assisting IT engineers with hardware & software repairs and upgrades.
• Undertaking network/communication tasks e.g patching, setting up telephones and extensions as required

Job Types: Full-time, Permanent

Salary: £25,702.00-£32,129.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Referral programme
• Store discount
• Work from home

Schedule:

• Flexitime

Work Location: In person

Reference ID: BAS 23/44