Income Officer

Do you have a passion for customer service and making a difference to people’s lives?

If you have experience of working in benefits, housing income or another related area, we want to hear from you!

Our income management team collects rent and provides guidance to our customers about money and benefits. We're looking for someone who can think on their feet and come up with solutions, whether working on their own or with a team.

You will:

• help customers with budgeting and income maximisation, taking the time to get to know them and their circumstances with the goal of keeping them in their homes
• be responsible for the income management of around 1000 homes
• be focussed on making sure that our customers have a great experience.

It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it’s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.

This role is permanent, full time working aross Winterbourne, Coalpit Heath, Mangotsfield and Swindon (BS37 8QP) . An Enhanced DBS check as well as a full driving licence and access to a vehicle is required.

In this role, we want you to bring:

• Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection
• An understanding of housing benefit, universal credit and welfare reform legislation
• Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way
• Ideally have knowledge of the legal system, the court process, and the PCOL/MCOL system
• A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload
• A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements
• Good IT skills, attention to detail, and an excellent work ethic
• A full driving licence and access to a vehicle

• Please note the job title internally is Income Management Advisor.