📍 Burton upon Trent, England • Posted 6h ago

Customer Experience Advisor

🇬🇧 United Kingdom💰 From £23,500 /yr💼 Company - Public📂 General
Offered SalaryFrom £23,500 /yr
Job TypeCompany - Public
Location / Work ModeBurton upon Trent, England
Sector / CategoryGeneral
💱 Estimated Compensation Breakdown Est. ≈ $29,845 USD/yr
Monthly Pay£1,958 / mo
Bi-Weekly Pay£904 / 2-wk
Hourly Rate£11.30 / hr
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Role Overview & Responsibilities

If you love customer service & customer experience and are motivated by making life easier for others, this is the role for you. This role will require you to respond & interact with customers whom are dissatisfied with their experience in a timely and effective manner, in line with the company standards.

Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM


  • Making both Outbound & Inbound calls to existing customers whom have been in touch with issues & queries
  • Being the first point of contact for queries and advice whilst objection handling to the up-most of your ability.
  • Work with the Managers to ensure other areas of the business act upon complaints to prevent escalation & negativity.
  • Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
  • Analysing CEX activity data and reports

Your experience and skills
  • Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
  • A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines - Customer CEX / Customer Relations
  • Ability to work individually and as part of a team
  • Strong Customer service background whether this be over the telephone or face 2 face.
  • Good interpersonal skills and the ability to build rapport at all levels
  • Excellent verbal and written communication skills
Please get in touch - matt@cactussearch.co.uk

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