Reception Supervisor

Role Overview & Responsibilities

An exciting opportunity has developed at Doubletree By Hilton Cadbury House, one of Bristol's leading hotels. This is a fantastic opportunity for a passionate and enthusiastic Reception Supervisor to support our Guest Services Manager and become a part of our Front Office team. You need to ensure that all guests are given a warm welcome to the hotel and that they are registered according to the hotel’s standards. You will deal with any guest queries during their stay and ensure that they are being looked after. You will be expected to assist and communicate with all departments ensuring a smooth stay for guests. You must also ensure our guests are aware of all promotions and facilities available in the hotel. You will lead the reception team in delivering our Hilton brand standards along with assisting in staff training and development.

We are looking for a Reception Supervisor with the following qualities:

A positive and happy disposition

Excellent communication skills both in person and on the phone

Ability to deliver excellent customer service at all times

Excellent organisational skills

Ability to multi-task

Both lead and work as part of a team

Previous Hotel experience essential.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Experience:

• Reception Supervisory: 1 year (preferred)

Work Location: In person

Reference ID: REC/SUP