Car Park Supervisor

Role Overview & Responsibilities

Job Title: Senior Supervisor

Reports to: Car Park Manager and Supervisor

Location: St James Quarter, Edinburgh

Introduction

On implementation, St James Quarter (SJQ) will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel.

The Care Park Group is a global parking and property services provider with over 500 Car Parks managed and owned around the world.

Purpose of the role

To provide a seamless journey for SJQ customers entering the shopping centre via the car park. The aim of Care Park is to ensure these guests have a safe and efficient experience of the facility and are provided assistance by our well-trained attendants whenever required.

You will be based at the St James Quarter car park. You will be working on a variable shift pattern which will consist of 12-hour shifts.

Main Duties

● Understand and adhere to the strategic direction of the client

● Manage on-going training to your teams and ensure all new team members are fully trained and inducted to the site procedures and policies including

● Manage all car park systems ensuring processes are adhered to

● Staff resourcing and HR management, including recruitment, training, disciplinary and welfare issues

● Resolving guest concerns and complaints

● Conducting regular foot patrols of the Car Park

● Monitoring Activity in the Car Park to deter criminal activity

● Management of presentation team within all areas of the Car Park as required

● Implementing traffic control measures - regulating entry and exit of vehicles

● Maintaining good levels of communication with Supervisor/Manager

● Operating Car Park Equipment as appropriate

● Providing customer advice and assistance regarding the shopping centre

● Cash handling

The successful candidate will be able to demonstrate

● Strong language and communication skills and relate to customers in a friendly and professional manner

● High degree of guest service

● Strong attention to detail

● Proactivity and initiative in providing ideas, suggestions, and initiatives to improve the occupancy and revenue of the car park

● Computer skills

● Previous car park / customer service skills are preferred but not essential

● Immaculate presentation

● Provide support to the wider team when necessary

● Carry out any other reasonable request as requested by management

● Have the ability to take ownership of situations and react promptly

Benefits:

If successful, you will be rewarded as one of our Care Park family with:

● A salary of up to £13.50 per hour dependant on experience

● Opportunity to join the pension scheme

● Full uniform provided

● Excellent on-site facilities available to employees

● 22.5 days paid holiday leave

● Cycle2work scheme

Job Type: Full-time

Salary: £13.50 per hour

Benefits:

• Company pension
• Cycle to work scheme

Schedule:

• 12 hour shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• City of Edinburgh: reliably commute or plan to relocate before starting work (required)

Experience:

• Driving: 1 year (preferred)
• managing people: 1 year (preferred)

Work Location: In person