Senior IT Technical & Operations Support Technician

Role Overview & Responsibilities

Senior IT Technical & Operations Support Technician

•Carlisle, Newcastle or Workington (hybrid working available)

•36.25 hours per week

•Permanent

•£37,041 - £40,865 (FTE based on 36.25 hours per week) + benefits package

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time Senior IT Technical & Operations Support Technician (36.25 hours per week) based in Carlisle, Newcastle or Workington (hybrid working available) with a salary of £37,041 - £40,865 per annum.

Working within the IT Team and as part of the wider Business Improvement Team, you will ensure effective service delivery ensuring the security and availability of our business systems, network infrastructure and Office365/Azure platform. You will have experience of service desk management (Ideally aligned to ITIL best practice), supporting technical colleagues in a collaborative and fast-paced environment, and ensuring service standards are maintained. You will encompass technical support, drive continuous service improvement and contribute to the successful delivery of IT projects and overall IT Strategy.

If you like what you’ve read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.

If you are looking to make a real difference to the service we provide to our residents, then please click the apply button on the vacancy listing on our website.

Closing date for applications: N/A, candidates are encouraged to apply at the

earliest opportunity

Interviews to be held: Remotely via Microsoft Teams, on an

ongoing basis until appointment made

Job Types: Full-time, Permanent

Salary: £37,041.00-£40,865.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Sick pay

Schedule:

• Flexitime

Supplemental pay types:

• Yearly bonus

Work Location: Hybrid remote in NEWCASTLE UPON TYNE