Customer Service Advisor

Role Overview & Responsibilities

Job Role: Customer Service

Customer Services, to work diligently and in compliance with company policies and

regulatory requirements.

Key Responsibilities

1. Customer support

2. HMRC liaison

3. Complaint Investigation

Skills Required

● Excellent telephone manner including the ability to sensitively engage with vulnerable

and/or distressed customers.

● Strong analytical and investigative skills.

● Excellent communication skills.

● Good understanding and application of grammar, punctuation and correct spelling.

● Ability to deal professionally and confidently with people at all levels and to ensure

the customer always feels valued and is treated fairly.

● Able to prioritise and work under pressure, to tight deadlines with accuracy and

attention to detail.

● Desire to continue personal development in order to improve performance by

enhancing knowledge, skills and experience.

● Open to feedback with a positive attitude towards continuous personal development.

Job Types: Full-time, Permanent

Salary: From £20,000.00 per year

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Bonus scheme
• Performance bonus

Application question(s):

• Are you available to start immediately?

Work Location: Remote