Dispenser and Customer Experience Lead

Role Overview & Responsibilities

Exciting opportunity with growing E-Commerce healthcare provider. Cloud Pharmacy is a private digital healthcare provider in the tele-medicine sector. We aim to provide healthcare safely over the internet and to ensure that we maintain a gold standard in care.

Cloud Pharmacy supports it’s consumers by the partnership of technology and customer service which enables them to have a positive impact on the customer service journey. We’re looking for a talented candidate who is organised, strong communicator and experienced with Microsoft excel and word.

In return we are offering you a competitive salary of £10.42 per hour working in modern offices close to the heart of Livingston city centre. Full training, bonus scheme and employee pension scheme.

Key Responsibilities:

· Issuing stock items and prepared prescriptions

· Collection of prescription charges/checking patient exemption statements

· Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage

· Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers’ instructions

· Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook

· Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order.

· Maintaining full and accurate records of all dispensing transactions.

· Undertaking other reasonable duties within the framework of the post as directed by the senior dispenser.

· Dispensing and checking repeat prescriptions.

· Taking orders for repeats and dealing with queries from district nurses and support staff.

· Using the computer to keep records up to date

Other key experience we’re looking for includes:

• Strong interpersonal and communication skills
• Demonstrate excellent customer care skills
• Willing to go above and beyond to deliver an excellent customer experience
• Able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
• Can adapt quickly to changes in products, process and technology
• Proven track record of excellent attendance and time-keeping

Working Hours:

35 hours/week (09:00 – 17:00 with 1-hour lunch)

Job Type: Full-time

Salary: £10.42 per hour

Benefits:

• Employee discount
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Experience:

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Reference ID: CP-77861-1