999 Call Handler

Role Overview & Responsibilities

Are you looking to make a real difference to patients, the community and your colleagues?

Are you looking for the challenge of working in a fast paced, dynamic and adaptable service, with a rewarding and meaningful career?

Our client is an established NHS Foundation Trust providing a vital service to over 7 million people, they’re currently seeking Emergency Call Takers for permanent positions on the 999 service.

The Role

Our client is presently looking for Emergency Call Takers to work as part of their dynamic team to effectively support their 999 service. You will be dealing with potential life and death calls from members of the public. This could vary from someone who has fallen over, helping someone perform CPR or assisting with the birth of a baby! This is a varied and interesting career.

As part of the team, you will be working in the ambulance control centre alongside Dispatchers, Clinicians and other NHS professionals. You will be directly involved with live emergency calls, taking vital information to help arrange the most appropriate care and support.

You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals. You will need to have a caring and compassionate nature and maintain composure whilst dealing with stressful and emotional situations. Having excellent keyboard skills is vital for this job role as you will need to record accurate information quickly.

Successful candidates will be required to complete an eight week fulltime training programme at commencement of post which is fully paid. This covers internal systems, NHS pathways assessments and call centre mentoring.

As well as offering a great basic salary of £20,330 - £21,777 pro rata, Candidates will receive the following unsocial allowances on top:

All day Saturday (midnight to midnight) as well as any week day after 8pm and before 6am – Time plus 35%

All day Sunday and public holidays (midnight to midnight) – Time plus 69%

Our client is offering full-time hours of 37.5 per week. Candidates will be required to work a variety of shifts which may include nights, weekends, bank holidays and religious holidays. Please be aware shifts may be 8/9/10 hours long.

You will need to be over 18 to apply due to the shift patterns that are involved in this position.

Benefits:

• Up to 41 Days Annual leave a year depending on Previous NHS Service (including bank holiday allowance)
• Training and support from our dedicated in-house education team.
• A nationally recognised qualification in 999 emergency call prioritisation.
• Occupational Health support along with an Employee Assistance Programme.
• Enrolment into the NHS Pension Scheme
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Progression opportunities within the EOC department and other areas of this established Ambulance Service and NHS Foundation Trust.

To apply for this role, please submit your CV to Connaught Resourcing.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 16-20 per week

Salary: From £21,730.00 per year

Benefits:

• Company pension
• Referral programme
• Sick pay

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift
• Weekend availability
• Weekends only

Work Location: In person

Reference ID: 999ECTWIN