Customer Technical Support

Role Overview & Responsibilities

Role Summary:

Contact Solar offers added-value to customers by providing industry-leading pre and post-sales Technical Support on the entire product portfolio. This requires a full understanding of the technical applications of our product portfolio, the requirements of our customers and awareness of the relevant UK regulations and guidance. The successful candidate will have a strong, clear telephone manner and also be able to communicate through clear, literate emails. They should be good at fault-finding, solving problems and must be a team player who will share knowledge with their colleagues, and help translate it to our customers. Typically, you may have studied renewable energy or have a background in technical/electrical engineering field. Minimum of 2 years Solar PV & Battery Storage experience is required.

Responsibilities:

· Telephone & email technical support to Contact Solar’s customers relating to pre and post-sale queries, consisting of design advice, planning, application and troubleshooting.

· Health & Safety comencement calls

· Installation completion calls

· Help with queries relating to firmware/communication/settings/fault finding/troubleshooting

· Ongoing development of product/industry/regulatory knowledge

· Share knowledge with colleagues

· People skills and ability to manage customer expectations

· Follow RMA processes where appropriate

· Liaise with manufacturer technical teams when required

Key competencies:

· The ideal candidate will need to be thorough and have good organisation and prioritisation skills.

· They will have a strong electrical background with technical/installation experience in some or all of solar PV, ESS and EV charging

· Excellent, confident, telephone manner and communication skills (written and verbal)

· Strong electrical background – installation experience an advantage

· Working technical knowledge of Solar PV, ESS and EV charging

· Organisational and prioritisation skills

· Computer literate and ability to use CRM system

· Process driven

· Team player

· Technically minded

· Retention of technical facts

· Positive, can-do, problem solver

· Ability to give clear instruction

· Patience and appreciation of customer on-site experience

What we offer :

• 28 days holiday inclusive of Bank Holidays
• Company pension scheme
• Great team environment
• Regular incentive bonus (non-guaranteed)
• Career development
• Staff events
• On-site parking

Work Schedule :

• Mon - Tues 9am - 5.30pm
• Wed - Thurs - 9am- 5pm
• Fri - 9am - 4pm
• No weekends

Job Types: Full-time, Permanent

Salary: £30,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Flexitime
• Free parking
• Referral programme
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Chorley: reliably commute or plan to relocate before starting work (required)

Work Location: One location