Customer Service Administrator

Role Overview & Responsibilities

This is a superb opportunity to join a dynamic business in Cornwall....

Cornwall Vacuum Service (CVS) are a major supplier of Commercial Cleaning Equipment across the South West with a reputation for providing first class customer service. Established for over 30 years we have an extensive database of customers in a wide variety of sectors. We sell equipment from a selected range of suppliers from the UK, Europe and further afield.

You will be joining a small team at our purpose-built premises at Rockhill business park in Higher Bugle near St Austell that always aim to go above and beyond to make our customers feel valued and bring a positive attitude to the office. Attention to detail, retaining information and high organisational skills are all required to fulfil this role.

This is a permanent position after a satisfactory probation period of 6-month.

Hours: Tuesday to Friday 9:00 – 14:00

Rate: £11 - £12 per hour depending on experience

Holiday: 23 days holiday including Bank Holidays

The Role

• Dealing with customers for all servicing and repair requirements in an efficient and courteous manner
• Working collaboratively with the Workshop, our Engineers and Sales teams
• Ensuring that all necessary information is recorded accurately.
• To provide administration support services to the internal and external sales teams.
• Order processing and entry on the internal system (full training provided)
• Focus on effective customer account management, aiming to increase the company’s customer base and develop long term collaborative relationships.
• Maintain a presence on the Service Desk to ensure that all customer queries are dealt with promptly, whether in person or by telephone.
• Working in a small business means you could be asked to take on different role as the business need changes, so flexibility is key.

The Person

• Experience within a similar support administration role.
• Excellent communication skills at all levels
• Great team player who is also comfortable to work on their own initiative.
• A natural problem solver who is used to working within a fast paced and changing environment.
• Excellent IT literacy and good working knowledge of Microsoft packages
• Someone who wants to build a long-term career within a fantastic brand.
• Have a flexible approach with the ability to work alone or as part of a team with “a can do” attitude and sense of Humour.

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: £11.00-£12.00 per hour

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: One location

Application deadline: 26/02/2023
Reference ID: CVS Customer Services Administrator