Night Receptionist

Role Overview & Responsibilities

At Corus Hotel Hyde Park we believe our employees are our greatest asset. Our culture celebrates diversity, where your personality and ideas are appreciated just as much as the work you do. We value talents and provide opportunities to grow within the Company.

If hospitality is in your heart, you have a genuine warm welcome, you are approachable and going an extra mile to make our guest’s stay exceptional then you will be welcomed within the Corus family.

The Night Receptionist will be a hands on individual, reporting to the Night Manager, you will be responsible for providing reception services for Guests. You will contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Duties include:

• To be the essential point of contact for our guests during the night hours
• Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
• To ensure that all guests are dealt with promptly upon arrival and departure, following the Company’s Core standards.
• Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
• To ensure all documentation i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
• Professionally and competently operate the telephone system in line with operating standards.

The ideal candidate for the Night Receptionist position should:

· Be an excellent team player

· Have great attention to detail

· Have excellent communication skills

· Display a positive and can do attitude at all times

· Display a professional and courteous attitude to our guests

What can we offer you?

· Competitive Pay

· Discount schemes across the Corus Hotels group

· Employee assistance programme

· Free meals whilst on duty

· Training and development opportunities

· Company pension scheme
· 28 days paid holiday per year including Bank Holidays.

· Uniform

Job Types: Full-time, Permanent

Salary: £12.07 per hour

Benefits:

• Company events
• Discounted or free food
• Health & wellbeing programme

Schedule:

• Night shift
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work Full time?

Shift availability:

• Night shift (required)

Work Location: In person