Night Guest Service Agent

Role Overview & Responsibilities

Night Guest Service Agent

Courtyard Oxford South is looking for a Night Guest Service Agent to join the Front of House team. Courtyard by Marriott Oxford South, is a short distance to iconic Oxford and has proximity to Abingdon, Didcot Garden Town, Milton Park, Harwell and Bicester Village.

Night Guest Service Agent (Front Office) – The Role

• Play a vital role in delivering lifelong memorable experiences in our hotel for our guests.
• Work on your own initiative and work closely with the Front office team to create an amazing guest journey.
• Help drive, maintain, and exceed guest experience targets.
• Enable the hotel to be renowned for its guest engagement.

Night Guest Service Agent - Responsibilities

• Set the tone of the guests experience by being the first and last person they see.
• Go above and beyond to ensure a memorable visit.
• Exceptional customer service skills
• Check in, Check out, guest services
• Housekeeping, room service and other requests
• Adopt an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Marriott & Hotel Values at every opportunity.
• Night audit, meeting room set up

Guest Service Agent - Person Specification

• Previous guest service experience preferred.
• Passionate about hospitality and guest service.
• A natural guest service person.
• Fun, dynamic, and friendly personality.
• Cash handling experience is useful.
• Desirable experience of Marriott or comparable luxury brand.

Guest Service Agent - Benefits

Be part of a world class collection of hotels and work alongside some of the finest hospitality teams. In addition to the benefits you would expect from being part of a luxury brand, we offer a number of fantastic benefits such as:

• Incentive scheme
• Up to 28 days paid holiday (including public/bank holidays), prorated for part-time roles
• Contributory workplace pension plan

• Discounted Food & Beverage rates in Marriott Hotels and Oxen Bar & Grill
• Free meals & car parking whilst on duty
• Childcare voucher scheme

Social responsibility and eligibility to work statement.

Courtyard by Marriott Oxford South is licensed under franchise agreement with Marriott International, managed by EQ Hotels Ltd and owned by Reef Hotel Estates Ltd. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. Only successful applicants for the interview stage will be contacted.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 16-24 per week

Salary: £11.00 per hour

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• Night shift

Work Location: One location

Reference ID: FO