Customer Service Advisor

Role Overview & Responsibilities

CXC EMEA is delighted to be working in partnership with The Auto Group searching for a Customer Service Advisor.

Who are The Auto Group?

The Auto Group is one of the fastest growing warranty providers in the UK; created by professionals who have become frustrated with the lack of transparency and customer service offered by many warranty providers today. Our mission has been to create a brand known for the best range of products available today and combine them with a 1st class support, that gets our customers back on the road quickly, with as little inconvenience and stress as possible.

What you will do!

· Provide outstanding customer service, understanding customer needs and gaining loyalty.

· Be an ambassador for our amazing brand and the values it represents

· Be a committed team member, act with integrity and be accountable for your work

· Have a positive mental attitude, be agile, proactive and reactive in a fast-paced environment

· Follow company policies and procedures and ensure excellent standards are always maintained

· Help maintain our in-house database

· Process customers claims in line with the company’s ethos.

You’ll definitely

· Have experience of working in a customer service environment

· Have a desire to learn and develop yourself as we have a lot of fabulous training opportunities

· Be a confident communicator and have a passion for helping people

· Have a desire to succeed and contribute within a team environment

· Above everything else, you`ll live the Autogroup value and be ready for some serious fun!

You might even

· Have experience of working in motor industry customer service role

· Know a thing or two about putting the customer first

What’s in it for you?

· Chance to be part of the successful brand

· A competitive salary + bonus

· 21 days holiday (plus bank holidays and your birthday)

· Company pension scheme

· Fantastic development opportunities

· Chance to be part of a fun vibrant team

Job Type: Full-time

Salary: £24,000.00 per year

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Application question(s):

• Do you have experience with dealing with difficult customers?

Experience:

• Customer service: 4 years (preferred)

Work Location: In person