Administrative Assistant

Role Overview & Responsibilities

We are looking for an admin assistant who can work approximately 20-25hours per week. This would include one Saturday in every three weeks.

• Answer customer queries via telephone or email promptly in a professional manner
• Accurately record and log all interaction with customers and update account information as and when necessary and able to retrieve this information to create reports for management
• Work with management to maintain and promote best practice for effective communication with customers
• Update customers to address issues such as returns, wrong or delayed delivery to inform customers
• Reconciling payments
• Using bespoke software
• Good working knowledge of Microsoft Office
• Recording and processing orders
• Onboarding new customer accounts
• Credit control
• Working on Saturdays on a periodic basis

The successful candidate will need to possess the following skills:

- Excellent communication skills both verbal/non verbal and listening

- Working to a high standard of accuracy

- Being able to work on own initiative and as part of a team

- Flexibility in working hours/days is essential

- Can-do attitude and ability to work in a busy fast-paced environment

- Problem solving

- Attention to detail

Job Type: Part-time
Part-time hours: 18 per week

Salary: From £9,828.00 per year

Schedule:

• Day shift
• Weekend availability

Work Location: One location

Application deadline: 12/03/2023
Expected start date: 20/03/2023