Customer Service Administrator

Role Overview & Responsibilities

David Hathaway Transport (Part of the Kinaxia Group) are looking for a 'Customer Services Administrator' to join our fast-paced transport operation in Yate, Bristol BS37. With over 30 years of experience in the logistics industry we are looking for a reliable, hard-working, competent team player to join our ever expanding business.

• Monday - Friday
• 45 hours per week
• Up to 24k p0er annum (based on experience)
• Additional benefits:
• Life assurance
• Pension
• Full Uniform and PPE
• Onsite Parking
• Cycle to work scheme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

• Answering a high volume of phone calls.
• Dealing with order & delivery queries, liaising with customers by providing solutions.
• Dealing with inbound/outbound emails.
• Input of customer orders onto our traffic management system.
• Processing incoming customer orders via our online website.
• Handling key customer accounts, including processing KPI reports
• Supporting other roles when required (covering sickness & holidays)
• Picking/putting away pallets on our warehousing management systems.
• Preparing pick notes, labels, and paperwork
• Running weekly/monthly customer stock reports

Your knowledge and experience:

• Strong organization skills
• Ability to multi-task
• Knowledge of MS Excel, Word, Outlook
• Excellent telephone manner and communication skills
• Ability to work under pressure to meet deadlines
• Ability to touch-type would be highly advantageous

Previous experience in transportation would be beneficial but not essential as in-house training will be provided.

Job Types: Full-time, Permanent

Salary: Up to £24,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person