Claims Support Administrator

Role Overview & Responsibilities

The team is responsible for handling liability claims on behalf of various clients. Your role will be to provide administrative support to the wider claims handling team and to ensure that a quality service is provided to the clients.

What you'll be doing:

• Managing a general inbox.
• Uploading incoming correspondence to the digital claims handling system.
• Recording all new claims on the digital claims handling system.
• Updating the digital claims handling system and carry out periodic data cleanses.
• Drafting standard letters and e-mails.
• Ensuring compliance with all legal timescales and client SLAs.
• Building relationships with external clients and stakeholders.

What you'll bring to the role:

• Communications skills at all levels
• Planning and organisational skills
• IT skills
• Great customer service
• Ability to work as part of a team
• Ability to take responsibility for your own workload
• Ability to demonstrate adaptability and flexibility
• Ability to work efficiently and accurately

Job Type: Fixed term contract
Contract length: 12 months

Salary: £19,000.00-£19,765.00 per year

Benefits:

• Canteen
• Casual dress
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Store discount
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Experience:

• Claims Processing: 1 year (preferred)

Work Location: Hybrid remote in Glasgow