Complaint Handler – Home Insurance

Role Overview & Responsibilities

Complaint Handler – Home Insurance – Remote Working

We are currently working with a large insurance company who are looking to hire multiple Complaint Handlers on an interesting and exciting contract.

This is a great opportunity for anyone that is looking to add to their extensive insurance experience.

The role will involve:

• Ability to negotiate and influence others whilst maintaining an empathetic approach.
• Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims.
• A natural ability to manage conflict with an investigative mind in order to solve customer enquiries
• Make good judgements throughout the claims journey and demonstrate the ability to work under pressure.

£170 p/d inside IR35 via umbrella company

A 6-month initial contract

Core Working hours Monday – Friday 9:00am – 6:00pm

Remote Working – Equipment will be provided

Skills and Experience:

• MUST HAVE previous experience working in Home Insurance.
• MUST HAVE previous complaint handling experience ideally with end to end investigation
• Worked in a complaint’s role providing a diverse range of telephone, email, and online support
• Strong attention to detail and accuracy when communicating with customers both written and verbally
• If you have the above skills and experience, please apply and a consultant will contact you within 10 working days if successful

Complaint Handler – Home Insurance – Remote Working

Job Type: Full-time

Salary: £170.00 per day

Benefits:

• Work from home

Schedule:

• Monday to Friday

Experience:

• Home Insurance: 1 year (preferred)

Work Location: Remote

Expected start date: 27/02/2023