Desktop Support Engineer

Role Overview & Responsibilities

Role : Deskside Support

Mode of Hiring : Contract

Location : London, Uk

Job brief

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade, and troubleshoot hardware and software systems.

Desktop Support Engineer responsibilities includes:

• Addressing user tickets regarding hardware, software, and networking
• Walking customers through installing applications and computer peripherals
• Asking targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests
• Help create technical documentation and manuals.

Job Type: Temporary contract

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Desktop Support: 1 year (preferred)

Work Location: In person