Hotel Receptionist

Role Overview & Responsibilities

A fantastic opportunity has arisen for a Hotel Receptionist to join our team at the Drake Hotel, located by the beautiful seaside and in Plymouth’s city centre. We are a family-run guest accommodation 5 minutes' drive from the ferry terminal. Dating back to the 1830s, it offers free on-site parking and WiFi.

You need to be friendly, positive and able to thrive under pressure to deliver a high standard of customer service from reservation to departure for our guests. Ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs & wants. Some duties to include:

· Meeting and greeting

· Dealing with reservation enquires

· Check guests in and out of the apartments

· General administration

· Dealing with telephone and email enquires

· Cash handling

· Promoting hotel brand and getting positive reviews

Skills required:

• Well-developed communication and guest relation skills
• Organised and professional
• Reliable and confident
• Strong time-management skills
• Adaptable and able to thrive under pressure
• Exceptional attention to detail & a passion for the industry
• Multi-tasking skills

Must be computer literate, knowledge of Microsoft word, Microsoft Excel and Microsoft outlook would be preferred. Previous Hotel Reception experience is preferred.

Benefits:

• Discounted or free food
• Employee discount
• On-site parking
• Competitive salary
• Other benefits
• Learning and development opportunities
• A caring and inclusive team culture

Selected candidates will be invited for an interview by management team and if selected, you will be provided an offer and further details about the start date. Training will be provided. We are looking for candidate to start ASAP.

Job Types: Full-time, Part-time

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Work Location: In person

Reference ID: 010423
Expected start date: 01/04/2024