Internal Account Manager

Role Overview & Responsibilities

EBC Group, an established MSP based in Halesowen with over 30 years of experience, are seeking an experienced Internal Account Manager.

This is an exciting role within an established and growing business which offers the right candidate excellent earning potential as well as the opportunity to progress within the company.

The role

The primary role of the Internal Account Manager is to maintain, develop and grow existing client base and associated contractual renewal values. It is expected that the successful candidate will help the sales team grow nominated accounts through the provision of additional products, hardware and services. This will be done through the creation of strategic account planning, building of relationships and identification of new opportunities within your allocated workload.

The ideal candidate will take responsibility for the definition, documentation, and successful completion of projects and posses skills such as:

• Good knowledge of IT infrastructure including on-premise, hybrid, cloud solutions and services
• Knowledge of UCaaS and Managed Print Solutions.
• Self-motivation, tenacity and able to work with a degree of autonomy.
• Methodical approach with good attention to detail delivering accuracy in your work.
• Enthusiastic approach, customer focused and excellent communication skills.
• Ability to challenge, question and improve method and process through considered and substantiated recommendations.
• An ownership of learning.
• Ability to plan and deliver productive discussions over the telephone, along with any face-to-face requirements.
• Capability to maximise margins and upsell opportunities through negotiation and a ‘good, better, best’ approach.
• An understanding of the Cyber Security threat landscape and knowledge of risk mitigation would be advantageous.

Job Type: Full-time

Salary: £26,000.00-£30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Halesowen: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 2 years (required)
• IT, telephony and unified comms sales: 2 years (required)

Work Location: In person