Operations Manager

Role Overview & Responsibilities

We are seeking an experienced, customer focused Operation Manager to join our busy team in London. We require someone who has a keen eye for detail, the ability to apply consistent and robust procedures & protocols to improve results; and have a collaborative approach.

Key tasks include

Warehouse Processing

• Help implementing the system to manage all the warehouse.
• Communicate and coordinate with warehouse to have orders packed up and verified in time for collection/delivery.
• Arrange and manage collections with carriers.
• Be responsible for managing all regulatory matters and maintain strict compliance standards with the latest customs legislation.
• Work on production plan and follow the production; considering components, fillers, pieces available and orders to be shipped out.

Stock Management

• Overview of customer orders to ensure it is managed efficiently.
• Automate our stock management system and ensure reporting is accurate and efficient.
• Responsible for managing the manufacturing process for new productions with all relevant suppliers.
• Liaise with manufacturers in relation to new productions, moulds, samples etc.
• Responsible for implementing quality controls for all productions.
• Focus on making our current productions and processes more efficient with the view to reduce cost.

Logistics Team Support

• Report directly into our Logistics Manager.
• Support distributors and internal departments with additional requests.

Others

• Any other ad hoc duties when required.

To be successful in this role you will need the following:

• Experience in fragrance industry, in particular manufacturing process for fragrance and beauty products.
• Development and delivery of a plan for QC
• A working knowledge of compliance requirements, industry trends, health authority/regulatory developments.
• Strong analytical skills in excel and document handling.
• Excellent time management skills.
• Eager to take responsibility of customer issues and queries.
• Strong communications and organisational skills to allow you to effectively work as part of the logistics team.
• Attention to detail and adaptable to change.
• Ability to prioritise and work well under pressure.

Job Type: Full-time

Ability to commute/relocate:

• Ruislip: reliably commute or plan to relocate before starting work (required)

Education:

• Diploma of Higher Education (preferred)

Work Location: In person