Dutch Customer Service

Role Overview & Responsibilities

We are looking for Bilingual English / Dutch Holiday Advisors to join our existing team. Our client offers holiday packages to European customers both online and over the phone.

Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales.

Responsibilities:

• Handle incoming calls for both sales and service calls
• Handle service requests in the applications system supplied by the client
• Generate sales through understanding customer needs and creating desire
• Cancel, modify or confirm holidays already sold
• Upsell additional products, services and extended stays

Person Spec:

• Bilingual in Dutch and English
• Excellent customer service
• Have a willing to help and resolve queries

Hours: 37.5 hours between 8am to 8pm Monday to Friday and 8am to 4pm Saturday and Sunday – only 2 weekend days per month

Salary: £10.00 - £11.18 per hour + uncapped commission OTE bonus approximately £5000 per annum

Location : Canary Wharf - Hybrid working 1 day in the office per week the rest is working from home

Our aim is to contact all successful applications within 5 days of receiving your application. Should you not of heard within 5 days, please feel free to contact us to confirm that your application has been received

Job Types: Full-time, Permanent

Salary: £21,000.00-£22,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Experience:

• customer service: 1 year (preferred)

Language:

• Dutch (required)

Work Location: Hybrid remote in London