3rd Line Support Engineer

Role Overview & Responsibilities

You will be working as part of team to delivery excellent IT support to both office and home based employees.

Overall purpose;

• To execute IT strategy as defined by IT Director to achieve company objective
• To ensure the business is resilient, secure and up to date

Key responsibilities:

• Achieve individual, team and Company Key Performance Indicators (KPI’s)

Execution of IT infrastructure strategy

• The design, implementation of and management of IT infrastructure, including (but not limited to) laptops, desktops, thin client devices, routers and switches, firewalls, servers and cloud technologies
• Ensure that business infrastructure is up to date, documented and regularly reviewed to establish if it is the best solution
• Where applicable, provide justification for decisions made and ensure that they are in line with company requirements

Provide support to the business, including IT staff and end-users

• Ensure that the IT department maintains a positive image within the business and ensure that staff feel confident in the service being provided
• Support the IT Director by thoroughly researching and advising on any key changes, as well as providing support in making decisions on how to drive the business forward
• To ensure all company values are upheld by IT staff
• Liaise with third-party suppliers
• To proactively monitor IT infrastructure and address any potential issues to avoid downtime
• Define and uphold working standards with the IT department
• Ensure the defined budget is adhered to and reduce stock expenditure where appropriate
• Proactively encourage team cohesiveness, knowledge sharing and natural growth
• Management of company assets and configuration
• Ensure strong security protocols are adhered to within the business
• Implement IT training on systems as required
• Carry out any other duties, within reason, as defined by the IT Director

Personal indicators;

• Strong drive and enthusiasm for improving business processes and systems
• Excellent investigation and planning skills
• Excellent communicator
• Good time management

Company benefits;

• Free onsite parking
• 33 days holiday including bank holidays
• Mandatory Christmas shutdown
• Hybrid working
• Company EAP

Job Type: Full-time

Salary: £40,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Coventry

Reference ID: IT01