Intern, IBX Operations

Role Overview & Responsibilities

Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.We are looking for a motivated and detail-oriented IBX Customer Operations Intern to join our Operations team. This internship offers an opportunity to gain hands-on experience in customer operations within a mission-critical data center environment.Key ResponsibilitiesAssist in managing customer service requests and operational inquiries.Support coordination between customers, IBX Operations teams, and internal stakeholders.Track service requests and ensure timely updates are provided.Support customer communication and follow-up activities.Support process documentation and workflow mapping..Help maintain operational procedures and knowledge repositories.Maintain accurate records and documentation.Provide general operational support to the Customer Operations team.Preferred QualificationsExcellent communication and interpersonal skills.Ability to manage multiple tasks in a fast-paced environment.Strong attention to detail and willingness to learn.Learning OpportunitiesThrough this internship, you will gain exposure to:Data Center OperationsCustomer Relationship ManagementOperational Excellence & Process ImprovementService Delivery ManagementData Analysis & Dashboard ReportingCross-functional Stakeholder ManagementEnterprise Technology and Infrastructure OperationsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.We use artificial intelligence in our hiring process. Learn more here.