Junior Customer Service Manager

Role Overview & Responsibilities

Are you a customer-focused individual with a passion for leading teams? Do you have a knack for problem-solving and a drive to provide exceptional customer service? If so, we have the perfect opportunity for you! We are seeking a Junior Customer Service Manager to join our team and help us deliver top-notch customer service experiences.

As a Junior Customer Service Manager, you will have the opportunity to lead a team of customer service representatives, implement best practices, and develop strategies to enhance our customers' experiences. If you are a natural leader with a customer-centric mindset and a passion for providing outstanding service, we encourage you to apply for this exciting role!

Responsibilities:

• Lead, train, and mentor a team of customer service representatives
• Ensure that customer service representatives provide exceptional service to customers
• Develop and implement customer service policies and procedures
• Resolve escalated customer complaints in a timely and professional manner
• Analyse customer service metrics and provide regular reports to the Senior Customer Service Manager
• Identify areas for improvement in customer service processes and implement changes to enhance the customer experience
• Collaborate with other departments to ensure a seamless customer experience
• Stay up-to-date on industry trends and best practices in customer service

Requirements:

• 1-2 years of experience in a customer service role
• Excellent leadership and communication skills
• Strong problem-solving skills and the ability to think critically
• Proficient in Microsoft Office and customer service software
• Ability to work independently and as part of a team
• Strong attention to detail and organisational skills

Please note

This is a full-time position, specifically based in Manchester.

Job Type: Full-time

Salary: £25,044.14-£27,771.33 per year

Benefits:

• Bereavement leave
• Company car
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• Gym membership
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Transport links
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Application question(s):

• Can you work full-time?
• Do you require visa sponsorship to work in the UK?

Work Location: In person