Call Centre Agent

Role Overview & Responsibilities

Job Description

Job Title Call Centre Agent

Salary To be confirmed

Location Home-working

Department Sales Team

Reporting Manager Reservation Manager

PURPOSE OF ROLE / RESPONSIBILITES

A key contributor within the Sales team. A customer-focused, efficient and pro-active Call

Centre Agent is being sought to support our trade (travel agent) partners

Established in 2007, Flexible Autos is a global brand working with many key travel companies, OTA’s and independent travel agencies across the
UK and Ireland.

We currently have a part time homeworking position available to support our Call Centre in Hoddeson, Hertfordshire

To be considered for this role you will need to have:

• excellent customer care skills
• a clear and friendly telephone voice
• good computer skills
• excellent communication skills
• good teamwork skills and the ability to work unsupervised
• the ability to work quickly and under pressure
• a professional attitude when dealing with customers.

For this position you will be required to work shifts, weekends and including some bank holidays.

The key person must be able to deliver outstanding and enthusiastic support and be able to demonstrate experience of outbound telesales. The role will involve the following responsibilities:

• To answer the Reservations telephone & action agent queries accordingly.
• To make new live bookings in our system
• To add, amend, & edit booking details in our system.
• To show a willingness to learn about our product in detail
• To offer ‘out of the box ‘ solutions for queries and be prepared to go the extra mile to help our customers
• Available to work on a Saturday / bank holiday on a rota basis

EDUCATIONAL QUALIFICATIONS

Essential

• Educated to minimum GCSE Standard or equivalent.
• Excellent English literacy and ability to communicate effectively

SPECIALIST/TECHNICAL KNOWLEDGE, SKILLS, APTITUDE

Essential

• Good knowledge of Microsoft Office – Word and Excel
• Excellent interpersonal & communication skills at all levels
• Proven organisational skills
• Ability to show initiative
• Ability to cope and adapt with the demands of significantly fast change
• Ability to demonstrate a creative approach when problem solving
• Excel skills
• Team player

EXPERIENCE

Desirable but not essential

• Experience and familiarity with Travel & Leisure products and marketplace
• Knowledge of travel agency groups / consortia’s.

Job Type: Part-time
Part-time hours: 22.5 per week

Salary: £10.00-£10.50 per hour

Benefits:

• Work from home

Schedule:

• Day shift
• Overtime

COVID-19 considerations:
The role is home based

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Remote

Reference ID: Call Centre Agent