1st Line Support Engineer

Role Overview & Responsibilities

About us

We are professional, agile, supportive, and our goal is to We are a thriving MSP located in East London, where we specialise in providing IT support and services to small and medium-sized businesses. As we continue to expand, we remain dedicated to delivering personalised solutions that meet the unique needs of each client..

Our work environment includes:

• Food provided
• Work-from-home days
• Growth opportunities

Responsibilities

• First point of contact to all incoming emails and answer telephone calls.
• Capture and log the end-user requirements/Incident
• Process Service Request, following the agreed procedures.
• Follow the escalations procedure when requiring second & third line support.

Requirements

• A minimum of 18 months + experience as an first line engineer working within a MSP environment ideally
• Working knowledge of the Microsoft 365 cloud, Exchange Online, OneDrive, SharePoint and Teams
• Working knowledge of Microsoft client operating systems and applications (Windows client, MS Office)
• Knowledge of Ubiquity and SonicWALL firewalls would be beneficial
• Working knowledge of Microsoft server products, including Microsoft Server, Hyper-V, Microsoft Exchange etc
• Working knowledge supporting MAC OS
• Attending customer sites as required
• Maintaining customer documentation

Benefits:

• Pension scheme
• Weekly fruit and snacks available
• Additional annual leave after 5 years’ service
• 20 days + Bank holidays - annual leave
• Birthday day off
• Development plan
• Hybrid role

Please note you will be required to working Monday – Friday shifts between 7:30 – 18:00

Job Type: Full-time

Salary: Up to £26,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London