Freight Customer Service Administrator

Role Overview & Responsibilities

Freightserve recruitment are looking for an experienced Freight Customer Service Person who has Import / Export experience. The company are in a period or growth and looking to add a new member of staff to their growing team. The company are a niche company based in the West End of London.

The role involves, but is not limited to, the following responsibilities:-

• Assist with shipping documentation
• Provide quotations to current and potential customers
• Liaise with offices abroad
• Keep customer up-to-date, via email and telephone
• Provide solutions to our customers requirements
• Answer telephone calls and email enquiries
• Stock maintenance for customers
• Travel abroad when necessary
• Build and maintain relationships with customers
• Assist the Manager and colleagues as necessary in order to support the team.
• Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.

The knowledge, skills and experience required:-

• Basic knowledge of import/export customs procedures/customs clearance
• Experiences in customer service / logistics
• Ability to build and maintain good working relationships with customers and colleagues
• Attention to details and problem-solving skills
• A good knowledge of the English language, both verbal and written
• The ability to prioritise and organise own workload to tight deadlines
• Sound knowledge of IT systems – Word and Excel
• A good knowledge of French and/or Italian language, both verbal and written

Annual Salary Reviews & Performance Bonuses;

• Salaries reviewed annually and are increased based on performance & longevity.
• Discretionary bonuses are awarded based on performance.
• Pension Scheme (subject to eligibility).
• Cycle To Work Scheme – administered through ‘Green Commute Initiative’ (subject to qualifying criteria).
• Electric Car Scheme – administered through ‘The Electric Car Scheme’ (subject to qualifying criteria).

Working hours are Monday - Friday 9am - 6pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Freight: 1 year (required)
• Export: 1 year (required)

Language:

• French or Italian languages (required)

Work Location: In person