Account Manager

Role Overview & Responsibilities

Job title: Account Manager

Department: Marketing

Reports to: Account Director

Direct reports: none

As an Account Manager at Full Comms you will:

Key responsibilities

• Work with dedicated clients to deliver their marketing & digital needs, with a focus on marketing requirements (media & creative) alongside website requirements
• Work with production teams to deliver client projects on time, and to budget
• Gain and build genuine relationships with clients, making the agency the go-to provider of their marketing needs
• Brief jobs and projects to ensure production teams understand the purpose and goals of the project
• Provide quotes to clients and manage your own client invoicing requirements with our finance team
• Proactive look for new opportunities with existing and new clients

Understanding our clients’ business

• Be the person the client first calls with challenges, issues and new ideas. Develop and maintain a strong relationship with your key stakeholders
• You must understand their business inside and out and be able to advise on the next steps
• Understand audience nuances, opportunities and challenges to ensure production teams can successfully deliver against a brief
• Keeping abreast of technology requirements and solutions we can offer, alongside legislation relevant to our clients
• If you’ve got experience of working with property marketing clients, we’d especially like to meet you, but it's not essential; bring all of your learnings & successes from other clients & sectors to the table!

Account and relationship management

• Project managing, trafficking work-in-progress and obtaining client sign off of projects, liaising with the production teams and relevant suppliers
• Attend meetings (virtually and in person), providing continual support and maintaining contact with clients during and in-between projects
• Managing quotes with production teams to ensure clients receive competitive pricing
• Organising and attending client entertainment
• Develop and maintain strong relationships with all colleagues and relevant suppliers
• Use of relevant and most appropriate communication channels, including but not limited to email, text, call, video calling and Slack to liaise with clients and colleagues

New business and sales

• Achieve targets agreed in relation to new clients and sales from existing clients
• Project managing and taking an active role in pitches, presentations and tenders for new business, both online and in person
• Attend networking opportunities as required, always representing Full Comms aligned with our values
• Identify growth and cross-selling opportunities across the agency

Ideally, you will:

• Need to be an excellent communicator and have great interpersonal skills, comfortable with interactions in hybrid working environments
• Have previous integrated agency experience, or demonstrable marketing experience in an in-house role with transferable skills
• Need be able to work independently, handling a variety of accounts and dealing with a number of different stakeholders
• Have excellent organisational and prioritisation skills
• Take a proactive approach to all aspects of your work, enabling you to work to tight deadlines when necessary
• Have worked with clients or in the property sector yourself, or be a quick learner if not
• Need to be ambitious and driven

Our team principles guide how we work, and are pretty good values to live by (even if we do say so ourselves):

• Collaborate: Share ideas, listen to others. Participate. Celebrate each other's successes, and take pride in your own.
• Be committed: Don’t cut corners, don’t copy & paste. Attention to detail and striving for the very best of you takes time, but it's worth it. Aim high.
• Ask “what if?”: Don’t be afraid to try something new. Take inspiration from everywhere. Be open-minded.
• Create opportunities: Don’t settle for the mediocre. Listen to feedback, learn and move on positively. Take considered chances.
• Look for answers: Find the solution to a problem someone didn’t even know they had. Be curious,
• ask questions.

Holiday allowance: 20 days p/a, Bank Holidays, additional 3 days annual leave over the Christmas period between Christmas and New Year plus your birthday off!

Hours: 9am - 5:30pm (with some flexibility around this), 37.5 hours a week Monday-Friday

Job Type: Full-time

Salary : £32,000 - £35,000 based on experience with On target earnings bonus based on performance

Job Type: Full-time

Salary: £32,000.00-£35,000.00 per year

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Account management: 1 year (required)
• sales: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London