Hotel Receptionist

Role Overview & Responsibilities

A boutique Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team.

Ideally, candidates will come from a hospitality background and will be able to deliver an extremely personable service and can do attitude to support hotel guests in-person and over the phone.

Attitude, confidence, and adaptability are just few deliverables that will make the right candidate successful.

DUTIES AND RESPONSIBILITIES

• Welcome guests upon arrival.
• Supporting with operations such as bookings, concierge services.
• Respond to all guest questions and requests.
• Delivering exceptional customer service
• Coordinating with the Front Office Manager + customer complaints.
• Work alongside security at the front desk to maintain an high level of safety for everyone onsite.
• Participate in the management of the hotel’s switchboard + mailbox to inform customers, and redirect calls.
• Perform admin tasks at front desk.
• Make sure that communal areas are well kept and secure.

ABOUT YOU

Immersing yourself into the expectations and empathising with guests, is important to successfully achieve in this role whilst being able to communicate effectively and remain adaptable to every situation that you encounter.

Other prerequisites include -

• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).
• Additional languages – beneficial not mandatory

Individuals who love to be social and dynamic within their work whilst delivering a persistent level of exception customer care, please get in touch.

Job Type: Full-time

Salary: £24,000.00 per year

Benefits:

• Flexitime

Schedule:

• Day shift
• Flexitime
• Night shift

Ability to commute/relocate:

• Westminster: reliably commute or plan to relocate before starting work (required)

Job Type: Full-time

Salary: £24,000.00 per year

Benefits:

• Flexitime

Schedule:

• Flexitime
• Overtime

Ability to commute/relocate:

• Westminster: reliably commute or plan to relocate before starting work (required)

Work Location: In person