IT Support Officer

Glasgow School of Art is looking for an experienced IT Support Officer to join their team and provide knowledgeable support to their clients.

The role holder will be responsible for the provision of high-quality IT support and incident response service.

The successful candidate will be responsible for the development of departmental processes, procedures and standards. In addition to liaising with key stakeholders, both internal and external at all levels of the business.

You will also be involved in completing remote and on-site visits to resolve incidents and carry out service desk requests, as well as working with software deployment for Windows and Mac environments.

Excellent customer service skills are required and previous experience working in an IT service-orientated environment is essential. The successful IT Support Officer should have a good level of demonstrable experience in a similar role.

The following technical experience is desired: Microsoft Desktop operating systems (Windows 10), Microsoft products including Active Directory, Office 365, Microsoft Office Suite, Antivirus and security products. Apple desktop operating systems (10.12 onwards) and applications (Jamf, Adobe CC, Office) in a Mac environment.

For more details, download the full job description here.

Closing date for submission of completed applications: Midnight, Monday 13th March 2023.

Interviews are anticipated to take place in the week commencing 3rd April 2023.

For full details and to apply online, please visit: www.gsa.ac.uk/jobs

The Glasgow School of Art is committed to ensuring equality of opportunity in work and study. We strive to create and maintain an inclusive environment where all students and employees feel safe, understood and valued. Applications are welcomed from candidates regardless of age, disability, sex, ethnic or religious background, gender identity or sexual orientation, marital status, pregnancy, maternity, caring responsibilities or care experience.

We recognise we do not have the diversity of staff that we want and we particularly welcome and encourage applications from candidates who identify as being from a Minority Ethnic background, who are underrepresented at The Glasgow School of Art.

To view our full Equality statement, please click here.

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