Commercial & Operations Internship

POSITION: COMMERCIAL & OPERATIONS INTERN

DEPARTMENT: RETAIL

LOCATION: LONDON

REPORTS TO: RETAIL OPERATIONS COORDINATOR

PURPOSE OF THE ROLE

• To support the business by providing accurate, meaningful, timely analysis and reporting to drive business decisions.
• To carry out daily tasks and projects to support the field and store-based teams.
• Being the first point of contact for all Area Manager Team queries.
• Assist with all adhoc requests from EMEA and UK teams

MAIN RESPONSIBILITIES

• Collate and update Retail Reports (including):
  • Assist HR with weekly & monthly commission reports (IPOS)
  • Weekly retail dashboard every Monday morning and share with the Senior Team.
  • Monthly Sales & KPI trackers and share with the Area Managers.
  • Assist Retail Operations Coordinator with the monthly Harrods Scorecard for EMEA.
  • Monthly Top 50 store report for EMEA.
  • Flagship stores Monthly Business Performance (MBP) reports.
  • Assists Retail Operations Coordinator with weekly IPOS report (if needed).

• Temporary Staffing:
  • Request and secure the best agencies and temporary staffing for each store.
  • Ensure that all approvals have been granted by the Head of Retail & Operations Coordinator
  • Create the purchase orders and communicate them to the agencies in a timely manner.
  • Work with the Accounts Team to clear all invoices at the end of each month.

• Stock management and replenishment:
  • Assist the Retail Operations Coordinator with updating the monthly tester levels online with customer services.
  • Assist the Retail Operations Coordinator with managing PPE stock online and forecasting.
  • Update the monthly stock take for Harrods Salon and share with Finance.
  • Order fragrance atomisers to the office for Harrods and Selfridges.
  • Order exclusive testers and bags for head office ensuring that there are always enough quantities available.
  • Send pre-series and testers to the Area Managers to assist with sell-in presentations.
  • Order all incentive prizes with the Retail Operations Coordinator.

• Admin support:
  • Assist with the International Handbook updates and rollout
  • Assist with updating the UK Operational Guidelines (Big Black Book)
  • To support the Retail Operations Coordinator with project management of IPOS (digital sales consultations, new stores, adding/removing consultants, adding monthly targets & chasing up on reported issues with stores)
  • Ensure purchase orders and coding of all invoices are completed in an accurate and timely manner.
  • Coordinate and assist on all retail events ranging from consultant awards, city meetings, brand conference presentations, hotel bookings, flights and activities bookings.
  • Send updated operational admin packs to consultant doors.
  • Support in ordering testers for the all stores when needed for new launches or basic replenishment
  • Assist Area Managers to update Beauty Consultant sales on web-reporting if & when needed.

PERSON SPECIFICATION

Technical Skills

• Advanced in Excel
• Competent in PowerPoint
• Business school graduate
• Ability to think outside the box, and problem solve.
• Strong Written and Oral communication skills.
• Fluent in English

Profile

• Strong analytical understanding
• An aptitude for detail & numbers
• Proven ability working on reporting systems
• Strong team player
• Passionate
• Enthusiastic
• Flexible, yet structured approach
• Fast Learner
• Self-starter
• Driven & Ambitious to learn and develop.
• A natural affiliation with a fast-paced environment