Police Contact Management Centre officer

Role Overview & Responsibilities

Policing is a career like no other. Our police officers, police staff and volunteers show courage, teamwork and compassion on a daily basis to make a real difference to people’s lives in the communities they serve.
We look for all kinds of skills, because we know it takes all kinds of people to protect the public. Problem solving, compassion, resilience, respect, courage and teamwork. These are the qualities we are looking for, and if you think you might have the skills to serve why not apply?

About the role

Acting as the front line of policing as one of our Contact Management Centre Officers, you will be responsible for receiving emergency and non-emergency calls from members of the public. You will need to apply an investigative mind-set to complete detailed crime reports ensuring all lines of enquiry are considered, submit detailed intelligence reports, assess risk and handle a wide variety of enquiries including online and email based contact. Your role will be ensuring the most appropriate help and support is established, ensuring you handle every contact with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting matters in a fast paced environment.

Job Types: Full-time, Permanent

Salary: £27,742.00-£31,213.00 per year

Benefits:

• Childcare
• Cycle to work scheme
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Store discount

Ability to commute/relocate:

• Southampton: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you willing to work shifts including; day/night?

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)
• Night shift (required)
• Overnight shift (required)

Work Location: In person