FULLY REMOTE Customer Resolutions Advisor

This is a temporary, ongoing position with an established and expanding organisation, and the role will be based at their distribution depot in Avonmouth.

The role will be varied, but the main responsibilities will be:

• tracking and investigating customers queries.

• Using the CRM system to track customer queries, prioritising the workload.
• Managing a queue of queries ranging from clients to customers.
• Adhering to company compliance and escalating any discrepancies to the compliance managers.
• Coordinating investigations into queries and complaints to reach a resolution.
• Inputting data

You will also need:

• Basic experience of Microsoft Excel.

• Experience within a Customer Service setting.
• To be able to write and speak in fluent English
• Have access to the internet at home as this is a fully remote, work from home position

In return our client offers:

• An hourly rate of £9.50ph
• Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.

If you have customer service or administration experience, can commit to a temporary, ongoing contract, and can start immediately then we would love to hear from you!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.