Guest Service Assistant - Nights

Role Overview & Responsibilities

The ibis Styles hotel at Birmingham NEC & Airport is seeking a Guest Services Assistant (GSA) to work the night shift. The role is based on a full-time, 40 hours per week contract and comes with a salary of £24,012 plus benefits. You will work 5 nights out of 7.

You’ll be responsible for welcoming and processing all of the late arrival guests to the hotel, dealing with any last-minute reservations and most likely some early morning departures too. You’ll also be responsible for the comfort of all our guests especially throughout the night and provide continuity of service for Front Office.

You may be the first person a guest encounters, so you’ll need to be friendly, professional, and confident. You’ll be the person a guest or colleague turns to if they have any concerns or complaints and you’ll be empowered to make things right. You’ll be involved in everything from serving at the bar, to cash handling and running reports, to preparing breakfast, taking reservations, ensuring our housekeeping and maintenance teams are aware of any issues so you’ll be willing and able to multi-task.

You will need to be able to communicate effectively and present a professional and friendly face for the hotel. One or more year's experience in a hotel or other service industry or experience working night shifts would be valuable.

ibis Styles Birmingham NEC & Airport is a busy hotel, within just a few minutes walk of Birmingham International Train Station and with parking onsite. As a team member you will enjoy benefits including a day off for your birthday, workplace pension, sick pay, cycle to work scheme, employee discounts and more.

Job Types: Full-time, Permanent

Salary: £24,012.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Sick pay

Schedule:

• Night shift

Ability to commute/relocate:

• Birmingham B40 1PQ: reliably commute or plan to relocate before starting work (required)

Experience:

• night shift/working: 1 year (preferred)
• Hotel or hospitality: 1 year (required)

Work Location: In person

Reference ID: JB26041979