Retail Repair Technician - Apple

Role Overview & Responsibilities

iStore is one of Apple’s largest Resellers and Authorised Service Providers with stores across the UK. We understand that delivering a great customer experience can only be done with great people and at iStore we’re always on the lookout for individuals that can really make a difference.

If you’re passionate about Apple products, solving a customer's needs, or get a real buzz from hands on problem solving we’d love to hear from you.

ENTRY LEVEL ROLE - TRAINING WILL BE PROVIDED AT THE START.
No experience necessary. If you have previous Computer and or Mobile Repair experience it is desirable but not necessary.

At iStore we understand the benefit of staff training and with our ties with Apple, ensure all our staff learn and pass the right qualifications. What we require from you is a can do attitude. In the job you will be repairing iPhones, Macs, iPads and AirPods.

If you’re not afraid of hard work, learning new technical skills and are great fun to work with, then you could be just the person we’re after.

APPLY TODAY with your CV and a Cover Letter. Only applicants that submit a CV with a Cover letter in the supporting documents section will be considered.

Key Qualifications

Retail Repair Technician

• Ability to qualify as an Apple Certified Mac and iOS Technician.
• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Excellent administrative and quality control skills.
• Ability to adhere to a schedule of customer appointments.
• Flexible with your schedule as work hours will be based on business needs around store opening times.

Job Types: Full-time, Permanent

Benefits:

• Health & wellbeing programme
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Northampton, NN1 2EB: reliably commute or plan to relocate before starting work (required)

Experience:

• iOS: 1 year (preferred)
• Mac OS: 1 year (preferred)
• Using Apple products: 1 year (preferred)
• Retail sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person